FAQ

HOW SOON WILL I GET MY REFUND?

Once your return is received and inspected, you will get your refund typically within 2-3 business days.

HOW DO I TRACK MY ORDER?

We'll send an email confirmation with a tracking number as soon as your order has shipped.

HOW DO I CANCEL MY ORDER?

You may cancel your order within 24 hours of purchase by contacting us at support@activealie.com as long as the order has not shipped.

WHAT ITEMS ARE NON-REFUNDABLE?

- Items labeled as SALE
- Items washed, worn, or otherwise altered
- Gift cards

HOW DO I FIX AN INCORRECT ADDRESS?

If you misspelled or auto-filled your address incorrectly, notify us immediately via email at support@activealie.com. We can correct the address for you as long as the order has not shipped.

I'M A BLOGGER OR INFLUENCER, HOW CAN WE WORK TOGETHER?

Let's chat! If you have a great blog or social media following on Instagram, Facebook, or Pinterest, send us an email at support@activealie.com.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If you haven't found the answer to your question, please send us an email at support@activealie.com and we will get back to you within 1-2 business days.